Manuel Balce Ceneta/AP
It’s a single line in an email:
“The office of ‘Students & Young Consumers’ … will be folded into the office of ‘Financial Education.’ “
Words sent Wednesday morning by the Consumer Financial Protection Bureau’s acting director, Mick Mulvaney, announcing various staffing changes at the bureau.
Why did this bureaucratic-sounding announcement trigger a sheaf of critiques from consumer groups, California’s attorney general and at least two U.S. senators?
Because student loans just crossed the $1.5 trillion mark. They are the biggest category of borrowing after mortgages. And since 2012, when college students are mistreated or misled, the CFPB’s Student and Young Consumer division has been there to help:
- They helped tens of thousands of active-duty military service members who were being overcharged for student loans, got the Justice Department involved, returned $60 million to the service members, and got the industry to change its practices.
- They have collected and analyzed hundreds of thousands of student complaints.
- They’ve recovered more than $750 million total on behalf of defrauded students.
- They were instrumental in the shutdown of the for-profit ITT Tech and Corinthian Colleges, both accused of predatory practices.
- In January of last year, CFPB sued Navient, the nation’s largest student loan company.
Students and Young Consumers, until recently, was a parallel program office to the office of Financial Education, so this reorganization looks an awful lot like a demotion. Former and current staffers at the bureau, who declined to use their names for fear of losing their jobs, tell NPR they believe this is a move to weaken their ability to protect student loan borrowers and other young people.
A former senior CFPB attorney agrees. “This is an appalling step,” says Christopher Peterson, a law professor at the University of Utah and a former enforcement lawyer and special adviser at the CFPB. “This has been an office that’s been out there protecting consumers when student loan debt collectors, predatory schools, and other companies have been violating the law.”
The CFPB’s spokesman John Czwartacki told NPR: “This is a very modest organizational chart change to keep the Bureau in line with the statute but the office is still operating within the same division. The work of the office continues, personnel are all on the job and working on the same material as they were before. The bottom line is there is no functional or even practical change.”
But current and former staffers worry that’s not true. They think this is a move to block the student loan office from continuing to root out wrongdoers, fix problems, and claw back money for student loan borrowers who’ve been treated unfairly.
Consumer groups plan to protest outside the bureau later today.
Here’s a recap of the context. President Trump named Mulvaney, who is still the director of the Office of Management and Budget, concurrently to this post at CFPB last fall. The only problem was, Obama appointee Richard Cordray had already named his deputy, Leandra English, to be his successor. In fact just last month the two were in court fighting about it. As a U.S. Representative, Mulvaney criticized the agency and voted both to muzzle it and to get rid of it entirely. Also last month, he faced off against Sen. Elizabeth Warren, D-Mass., in a banking committee hearing; she blasted him for his lack of regulatory verve since assuming the post, saying, “You are hurting real people to score cheap political points.”
Meanwhile, it’s getting lonely out there for those trying to hold shady lenders, servicers and colleges accountable.
“Now, I’m less convinced that there’s going to be somebody in Washington who is paying attention to whether or not these businesses are doing what they’re supposed to,” says Peterson.
This story has been updated with the CFPB’s response.